Many customers still cancel contracts by letter or burofax. Spanish Mailbox receives those letters at your Madrid address, documents the date of arrival and delivers them digitally to your team so cancellations are handled on time.
Each letter is logged with the date and time it arrived and a scan of the envelope, which matters when notice or withdrawal periods apply.
Our AI recognises cancellation letters, extracts name, customer or contract number and requested date, and routes them to the right queue by email, webhook or API.
We sign for certified letters and burofaxes so no notice is returned for lack of a recipient.
Yes, we sign at our address and scan the contents.
Yes, via webhooks or our API.
No monthly fee: €4 per scanned letter, €20 per parcel received and €35 for very heavy parcels one person cannot carry alone. If we forward something, you also pay the actual shipping cost.
Ready to go digital with your mail?
Digitise my cancellationsNeed instructions? Contact support on WhatsApp. WhatsApp: +34 617 940 378