Returning an online purchase when you live outside Spain is nearly impossible: short deadlines, labels that only work domestically and drop-off points that require you to be there. Receive your purchases at our address and we handle the entire return if anything isn't right.
You receive your orders at your Spanish Mailbox address. We send you photos of each item on arrival. If you want to return something, one message is enough: we prepare the label, the packaging and the handover to the carrier or drop-off point.
€8 per handled return (label, repackaging and drop-off included). If the store charges for returns, that amount is deducted from your refund as usual. Photo inspection on arrival: included with parcel reception.
Clothes, sizes or products you want to see before deciding? We send you detailed photos and you choose: we ship it to you or return it within the deadline. Never pay international shipping for something you'll send back.
If a product bought in Spain needs warranty repair, we ship it to the service centre, follow the case and forward it back to you when it returns. €15 per warranty case.
€8 per return, all included. Warranty handling costs €15 per case.
Any online store that delivers in Spain: Amazon, Zara, El Corte Inglés, MediaMarkt, PCComponentes and more.
If the store offers free returns, it costs nothing. If they charge, it's deducted from your refund like any normal return.
We process returns within 1-2 business days of your request, always within the store's deadline.
Ready to go digital with your mail?
Start a returnNeed instructions? Contact support on WhatsApp. WhatsApp: +34 617 940 378